Shipping & Returns

 Domestic Shipping

Returns

All domestic packages are shipped via USPS or UPS depending on fastest shipping method.  

For the continental US: 

• USPS / UPS - $8 and delivery time is 3 - 9 days

• 2nd day air - $25 and delivery time is 2 days

We will ship via USPS/ UPS to Hawaii, Alaska & Puerto Rico for a fee of $12 & an expected delivery time of 6-9 days.  Expedited shipping is not available.

We DO NOT ship to PO Boxes. 

Please allow 2 days for an order to be processed before it is shipped, regardless of shipping option.   

Orders are NOT processed/ shipped on weekends. 

*** Waterlily is not responsible for lost or stolen packages.  If a package's tracking lists it as delivered customer must file with their local post office.

Unfortunately, we do no ship internationally at this time.

Returns & Exchanges

We want you to love what you ordered — but if something's not quite right, we've got you covered.

The Basics

You have 21 days from your delivery date to send back full-price items for a refund. Just make sure everything's in the same condition it arrived in: unworn, unwashed, and with all original tags still attached.

Final Sale Items

A few things can't be returned or exchanged, no exceptions:

• Sale items
• Swimwear
• Intimates

We know, we know — but these are final sale for hygiene reasons (swim & intimates) and to keep the good deals coming (sale items). Please shop these with care!

Footwear returns must include the original shoe box/ packaging in its original condition, without postage labels.

How to Send It Back

Submit a return request

• Sign in to your account:
  • In the "Email" field, enter your email address, and then click "Continue".
  • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • Go back to the online store, and then enter a six-digit verification code.
• Click "Request return" for the order that you want to submit the return for.
• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.