Shipping & Returns

 Domestic Shipping
International Shipping
Returns

All domestic packages are shipped via USPS or UPS depending on fastest shipping method.  

For the continental US: 

  • USPS / UPS - $8 and delivery time is 3 - 9 days
  • 2nd day air - $25 and delivery time is 2 days

We will ship via USPS/ UPS to Hawaii, Alaska & Puerto Rico for a fee of $12 & an expected delivery time of 6-9 days.  Expedited shipping is not available.

We DO NOT ship to PO Boxes. 

Please allow 2 days for an order to be processed before it is shipped, regardless of shipping option.   

Orders are NOT processed/ shipped on weekends. 

All International packages are shipped via USPS – Duties and taxes assessed by customs are the responsibility of the customer.

All international packages will be shipped:

  • USPS - $35 and delivery time will vary depending on location

Orders are generally received within 5 – 10 business days from the ship date.  Delivery will be made by your local postal service.

Orders cannot be shipped via an expedited shipping method.

Select items may not be available for export.

Waterlily transactions are conducted in US Dollars only.

All international returns will be credited back in the manor that was used during the original purchase.

Sale merchandise is FINAL SALE.

Swimwear, intimates, hosiery, candles, diffusers & cosmetics are FINAL SALE. 

Waterlily will gladly accept returns of unworn, unwashed, undamaged or defective FULL-PRICED merchandise for full refund within 15 days of the original purchase when returned by mail, UPS, FEDEX, DHL.

Footwear returns must include the original shoe box/ packaging in its original condition, without postage labels. 

We will not accept returns without original receipt. 

Merchandise must have hang tags attached. 

Online purchases may be returned in person to Waterlily stores, but will be eligible of STORE EXCHANGE or STORE CREDIT ONLY.